Have not received it.
Thank you for bringing this to our attention. We apologize that you have not yet received your Wicker Lantern Pluggable Warmer. Please contact our customer service team at candlewarmersau@gmail.com, and we will gladly assist you with tracking your order and ensuring its prompt delivery.
According to our records, your order is still in transit to Newcastle, and the courier is experiencing delays due to the high volume of parcels during this busy Christmas season.
We appreciate your understanding and patience.
Wax melter is nice but the globe only lasted 415 hours they are hard to locate in Australian stores too being Halogen globes, so quite disappointed I have a salt lamp with a globe that has been going for a year.
Thank you for your recent purchase. We noticed you left a 2-star review without giving us the chance to resolve your concern first.
We were already planning to send you a replacement bulb free of charge. As a small, family-run business, especially during the busy holiday season, we may take a bit longer to respond to emails, but we are committed to addressing every customer’s needs.
If you’re open to revisiting your review after we’ve resolved this issue, we’d greatly appreciate it. Please let us know if there’s anything else we can do to assist you.
Awesome
Thank you for your positive feedback on our Santa Claus Illumination Warmer! We're glad to hear that you think it's awesome. Happy holidays!
